Covid-19 Safety Measures


The health and wellbeing of our patients and staff is our number one priority. We have researched and implemented the highest standards of Covid health and safety protocols and increased personal protective equipment. Below are some highlights of the new measures and protocols you will experience during your appointment. Please feel free to call our office to discuss any measures or safety concerns that you may have. We always strive to help you feel informed, calm, and confident in your treatment and care with us.

Our full Covid-19 Safety Plan is available here.


Waiting Room:

  • The waiting room will be cleaned at least 3-4 times per day, including before the first and after the last patient.
  • All magazines, newspapers and plants have been removed.
  • A Plexiglass barrier will be erected to protect members behind the front desk.  This barrier will be cleaned after every patient interaction.  If a barrier is not available, reception staff will wear a mask at all times.
  • A second debit machine terminal will be used to reduce touchpad transmission between staff and patients.
  • Manual and/or automatic alcohol based hand rub (ABHR) stations have been installed.
  • Waiting room chairs have been reduced and separated to provide social distancing.
  • Proper hand hygiene and cough/sneeze protocol diagrams will be posted in the waiting room.
  • Signage has been posted at the main entrance indicating who is restricted from entering the premises, including workers and visitors with symptoms.
  • Patients will be required to fill out their screening forms and have their temperature checked in the waiting room.


  • All patients will undergo a COVID-19 screening both prior to their appointment, and upon entering the clinic.  This screening must be completed for every visit.  If the patient answers YES to any of the screening questions, a discussion will be held to decide whether their appointment should be rescheduled (unless treatment is deemed absolutely necessary).
  • Patients will complete a “Patient Acknowledgement of COVID-19 Pandamic Risk form”.  This form only needs to be filled out once.
  • Pending on COVID-19 levels present in BC, a patient’s case may need to be managed over the phone, or via internet conferencing.
  • Patient appointments will be staggered, in order to reduce the number of patients in the office at any one time.
  • All patients will be asked to use an ABHR upon entering the office.  ABHR dispensers will also be made available throughout the clinic.
  • If a medical history form needs to be filled out, it can be completed either before the patient’s appointment, or inside an operatory.
  • All appointments that are considered to produce aerosols will be scheduled at the end of the day, or will be performed at a time that allows for acceptable aerosol fallow, prior to the following patient’s appointment.  This protocol is being assessed on an ongoing basis.
  • In order to reduce the number of patient’s in the clinic, the doctor may contact the patient at home to review their treatment plan and/or answer any questions.